Refund policy

(reference to Standard PEI-Student Contract Version 4.0)

EF will notify the Student within three (3) working days upon knowledge of any of the

Following (each a “Refund Event”):

a)  It cannot commence the provision of the Course on the Course Commencement Date;

b)  It cannot complete the provision of the Course by the Course Completion Date;

c)  The Course will be terminated before the Course Completion Date;

d)  The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or

e)  The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

Where any of the Refund Events in Clause 3.1(a) to (c) of the Student Contract has occurred:

• The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

• If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.

• If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2(a) of the Student Contract, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate the Contract by way of a written notice to the PEI.

• Where any of the Refund Events in Clauses 3.1(d) to (e) of the Student Contract has occurred, the PEI shall forthwith terminate this Contract by way of a written notice to the Contracting Party.

• If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) of the Student Contract, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.Refund for withdrawal due to other reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

Refund during cooling-off period:

Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

Refund for Withdrawal Outside the Cooling-off Period:

Without prejudice to Clauses 3.1 to 3.8 of the Student Contract, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D of the Student Contract.

Non-Refundable Fees:

• Registration Fees
• FPS insurance
• Cancellation Insurance fees
• Courier fees

Notes:

Conditions where a course may be cancelled. 

1) The school is required to close due to government request
2) Lack of a minimum number of students to run a course if applicable and communicated to students prior to enrolment
3) The school is unable to operate in the event of an emergency (whether national or otherwise), breakdown or special circumstance or in the event of any circumstances outside the control of the school which may include a security alert, illegal actions of third parties, riot, civil commotion, strike, lock out or any other happening, any of which, in the sole opinion of EF renders such cancellation necessary.

Refund procedures

Please download the Refund Procedure here.

For more information on the Refund Procedure please click here